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Welcome to Alumeva. These Terms of Service apply to the use of our website and to every order placed on it, for all of our products. By using the website or placing an order, you accept these terms.

1. About us

This website is operated by Alumeva ("we", "us"). "You" means the visitor or customer. You can contact us at info@alumeva.com.

2. Products

We make every effort to describe and show our products accurately. Colours may look slightly different depending on your screen. Our products are everyday comfort and hygiene items. They are not medical devices and are not intended to diagnose, treat or cure any condition.

3. Prices and payment

3.1 Prices are shown in your local currency where available and include applicable taxes unless stated otherwise. The price you pay is the price shown at checkout at the moment of purchase.

3.2 Payment is made through our secure checkout using the payment methods shown there, such as credit and debit cards, Apple Pay, Google Pay or SEPA Direct Debit, depending on your country.

3.3 We may change prices at any time, but changes never affect orders that have already been placed.

4. Orders

Your order is confirmed when you receive our confirmation email. We may cancel an order in case of an obvious pricing error, suspected fraud or if a product is no longer available. In that case you will be refunded in full.

5. Shipping

Shipping times and conditions are described in our Shipping Policy.

6. Returns, refunds and guarantee

All products are covered by our 60-day money-back guarantee, even if worn and washed. The full conditions are described in our Returns & Refunds Policy.

7. Legal guarantee

All products are covered by the legal guarantee of conformity that applies in your country. If a product is defective, you are entitled to a replacement or a refund.

8. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential damages arising from the use of the website or the products. Nothing in these terms limits your statutory rights as a consumer.

9. Privacy

We process your personal data as described in our Privacy Policy.

10. Force majeure

We are not responsible for any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, strikes, transport disruptions, epidemics or government restrictions.

11. Applicable law

These terms do not deprive you of the protection of the mandatory consumer laws of your country of residence. Any dispute may be brought before the competent courts of your place of residence.

12. Changes to these terms

We may update these terms from time to time. The version published on the website at the time of your order applies to that order.

13. Contact

Alumeva · info@alumeva.com