Política de privacidad

This policy explains how Alumeva ("we", "us") collects and uses your personal data when you visit our website or place an order. It applies to all of our products and markets.

1. Who is responsible

The controller of your personal data is Alumeva. For any privacy question or request, write to info@alumeva.com.

2. What data we collect

Order data: name, email, phone number, shipping and billing address, products purchased and order history.
Payment data: payments are handled by our payment providers. We do not store your full card details.
Browsing data: pages visited, date and time, device, browser, operating system, approximate location and IP address (possibly anonymised).
Communications: the information you send us when you contact us.

3. Why we use it

To process and deliver your order, handle returns and provide customer support (performance of a contract).
To keep the website secure and working properly, and to prevent fraud (legitimate interest).
To measure and improve our website and advertising, including through cookies and pixels such as the Meta Pixel and Google tags, where you have given your consent.
To send you offers by email if you subscribed or bought from us, until you unsubscribe (consent or legitimate interest).
To meet our legal obligations, for example tax and accounting records.

4. Cookies

We use necessary cookies to run the website and, with your consent, analytics and marketing cookies. You can accept or decline them in the cookie banner and change your choice at any time in your browser settings.

5. Who we share data with

We share data only with the service providers we need to run the store: our e-commerce platform, checkout and payment providers, shipping carriers, email and customer service tools, and advertising and analytics partners. They process data on our behalf and according to our instructions. Some of them may be located outside your country; in that case appropriate safeguards are applied.

6. How long we keep it

We keep order data for as long as required by tax and accounting law. Other data is kept only as long as needed for the purpose it was collected for, or until you ask us to delete it.

7. Your rights

You can ask to access, correct, delete or receive a copy of your data, object to or restrict its use, and withdraw your consent at any time. Just email info@alumeva.com. You also have the right to lodge a complaint with the data protection authority of your country.

8. Security

Our website uses SSL/TLS encryption. You can recognise a secure connection by "https://" and the padlock icon in your browser.

9. Changes

We may update this policy. The current version is always published on this page.

10. Contact

Alumeva · info@alumeva.com