Frequently Asked Questions
Contact
How can I contact Alumeva?
Write to us at info@alumeva.com. Our customer service team is available 7 days a week.
How long will it take to get a reply?
We reply to all messages within 24–48 hours.
Orders and payment
Which payment methods do you accept?
You can pay with the methods shown at checkout, such as credit and debit cards, Apple Pay and Google Pay, depending on your country.
Can I cancel or change my order?
You can cancel or change your order within 12 hours of purchase by emailing info@alumeva.com. After that the order is already being prepared, but you are still covered by our 60-day money-back guarantee.
Will I receive an order confirmation?
Yes. You will receive a confirmation email right after your purchase and a tracking number once your order ships.
What if I entered the wrong shipping address?
Email us at info@alumeva.com as soon as possible. We will do our best to help, but changes cannot be guaranteed once the order is being processed.
Shipping and delivery
How much does shipping cost?
Shipping is free on all orders.
How long does shipping take?
- Processing time: 1–3 business days
- Delivery time: usually 4–7 business days, depending on your location
Is the packaging discreet?
Yes. All orders are shipped in plain packaging with no reference to the contents.
I have not received my order. What should I do?
First check your spam folder for the tracking email. If you still have no updates, email us at info@alumeva.com and we will help you.
Returns, refunds and exchanges
What is your return policy?
Every order is covered by our 60-day money-back guarantee, even if you have worn and washed the products. Write to us within 60 days of delivery and we will refund you.
Do you offer free returns?
Return shipping is free if the product is defective, if we made a mistake with your order, or if you need a different size. In any other case, return shipping is paid by the customer.
How do I start a return or exchange?
Email info@alumeva.com with your order number and the reason for the return. We will send you the steps. Please do not send anything back before contacting us.
How long does a refund take?
We process refunds within 7 business days after receiving your return, to your original payment method.
What if the size is not right?
We exchange it free of charge. Email us with your order number and the size you need.
What if my item is damaged or defective?
Email info@alumeva.com with a photo of the problem and we will send a replacement or refund you, at no cost to you.
Full details: Returns & Refunds Policy.
Still have questions?
We are one email away: info@alumeva.com